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Safe Hands in a Crisis
49 CFR 172.604 help and advice
49 CFR 172.604 help and advice

Transport of Hazardous Goods in USA (CFR49 172.604) and Canada (TDG)

Within the USA there are specific requirements for the provision of emergency telephone numbers. For example, under the Code of Federal Regulations 49 CFR 172.604 , "A person (individual, corporation, company etc.)  who offers a hazardous material for transportation must provide an emergency response telephone number". 

Recent changes to the legislation demand that the person providing the response must be identified by name, contract number or other unique identifier on the shipping papers. Failure to comply may result in a civil penalty of “not more than $50,000”.

Similar regulations apply in Canada under their TDG Regulations, Section 3.5

The 24-7 Response toll-free telephone number provides a simple solution for companies shipping hazardous goods to, from or within USA or Canada. Our Emergency Line will be answered directly by expert Incident Advisors who will have direct access to emergency information on all products registered with us by our clients.

Unlike other service providers, 24-7 Response is able to give proactive advice directly to the caller - without necessarily needing to refer to the client.


49 CFR 172.604 help and advice49 CFR 172.604 help and advice

Contact 24-7 Response

Call +44 (0) 118 902 9373 or email info@24-7response.org