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Safe Hands in a Crisis
Multilingual emergency response

Multilingual Emergency Response

24-7 RESPONSE Multilingual Emergency Line

Manufacturers and suppliers of chemicals and hazardous goods have an obligation to provide an emergency telephone number.

In Europe, REACH compliant Safety Data Sheets show an emergency telephone number in section 1.4 which should give access to someone who is competent to assist and “…..should be able to address requests/calls in the official language(s) of the Member State(s) for which the SDS is intended.” *

For products that are imported into China there is also a requirement that: “On the precautionary label of any imported chemical, there shall be at least one 24-hour emergency phone number, which is located in China, for chemical accidents.” **

There is no knowing when a chemical incident will occur, so it is advisable for emergency numbers to operate at all times. This can sometimes be an onerous task for a company to manage – especially if products are supplied to other countries where the provision of advice in the local language is expected to be available.

24-7 Response has developed a robust process that enables advice to those dealing with incidents involving hazardous goods to be given in the language of the caller.

Using language recognition skills and the latest in telecommunication technology, the language of the caller is quickly determined and, if necessary, a translator will be brought into the call. There is no need for the caller to re-dial.

Languages covered by the service include:
Arabic, Bahasa Indonesian Bahasa Malaysian, Bulgarian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Mandarin, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovene, Spanish, Swedish, Thai, Turkish and Vietnamese.

* ECHA Guidance on the compilation of safety data sheets Version 1.1 – December 2011
** GB 15258-2009, General Rules for Preparation of Precautionary Label for Chemicals


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