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Safe Hands in a Crisis
Safety Data Sheet Emergency number
Safety Data Sheet Emergency number

Safety Data Sheets, help and advice


A Safety Data Sheet (SDS) should be produced for all hazardous substances and mixtures.  The European Chemicals Agency (ECHA) has compiled a Guidance Document for the preparation of SDS under the Globally Harmonised System of Classification and Labelling of Chemicals (GHS). One of the requirements is for an emergency telephone number to be displayed under Section 1.4 of the SDS. 

The Guidance document (Version 1.1 December 2011) states that, in Section 1.4 of an SDS:

  • "References to emergency information services shall be provided."
  • "….the necessary competence should be available." and that
  • "These services should be able to address requests/calls in the official language(s) of the Member State(s) for which the SDS is intended. "
  • Limitations must also be indicated, for example:
  • Hours of operation
  • Types of information, e.g. “For Medical Professionals only”
  • Languages

Any restrictions relating to the operation of the emergency telephone number - including hours of operation (e.g. Monday to Friday, 9.00am - 5.30pm) and limitations on the type of advice available, must be stated.

For many chemical suppliers it is important that the SDS is of a high standard and that they can show that emergency advice is available at all times.  Customers of 24-7 Response can display our Emergency Line telephone number on their SDS with the reassurance that specialist product-specific advice will be provided - at any time. 

Our experienced Consultants provide an SDS authoring service and we can verify the content of your existing SDS.  We can also help you to comply with REACH, CLP/GHS legislation.


Safety Data Sheets Emergency telephone number

Contact 24-7 Response

Call +44 (0) 118 902 9373 or email info@24-7response.org